At ICICI Lombard, customer centricity is the cornerstone of its culture. Stretching themselves and going beyond the ordinary, for the satisfaction and smiles of its customers, is deeply embedded in its DNA. Whether its customers face an untoward incident due to the unpredictability of nature, suffer losses due to accidents or face medical challenges, ICICI Lombard General Insurance Company Limited remains committed to be at their side and serve them in their hard times.
The 2015 Chennai floods affected the lives of hundreds of people and caused widespread damage. In the face of such unexpected events, its team continues to work towards its goals without losing focus. Reaching out and reassuring customers by going the extra mile, reinstating normalcy as fast as possible, ICICI Lombard General Insurance Company Limited remained steadfast in reducing emotional trauma and the impact of loss. Fast, fair and friendly as always, ICICI Lombard General Insurance Company Limited put its customers’ needs above all.
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| ICICI Lombard General Insurance Company Limited |
Its value proposition is driven by a promise to be the best partner for its customers. Simply put, it means providing unmatched services. This deep and unceasing commitment to its customers guides us to do things right, every time. It inspires us to evolve its services every day, from small modifications to major changes. For us, customer satisfaction is a promise to be lived every day, because its customers’ peace of mind is our greatest reward.
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